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| Customer Service |
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| Our Commitment Everyone at Why.Not.Be.Products is committed to providing you with world class customer service and support. Since your satisfaction is our main priority -- if you aren't happy, we aren't happy. We also stand behind the quality of our products. If a product fails to meet your expectations simply return it within 30 days and we will refund, replace or exchange it for you. We hope that we have provided you with detailed information on all customer service policies and procedures in this section. If you have any additional questions, comments or concerns, please e-mail us at info@whynotbe.com or call (206) 310-6237 from 9:00 am to 6:00 pm (PST) Monday through Friday. Delivery Most items are packed and begin transit the next business day. Please see the Ground Transit Time table for the projected UPS Ground Transit Time to your shipping destination. Express Shipping, via UPS 2 Day Air and Next Day Air are also available for an additional shipping charge. During the check out process you will be able to see the exact shipping charge on the order for all Continental US deliveries. If no one is available to receive the package, a subsequent attempt to deliver may be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If an item is temporarily out of stock, we will notify you of your anticipated delivery date. Order Tracking Each customer will typically receive a UPS tracking code via email within 24 business hours from the time the order begins transit. This code can be used at the UPS website, www.ups.com, to track the order's progress and to see the projected delivery date. Customer with any delivery questions can contact Customer Service at 206-310-6237, 9:00 a.m. - 6:00 p.m. (PST) Monday through Friday or email us at info@whynotbe.com. Please have your Order Number handy. Shipping & Handling Charges Charges are based on the dollar value of the order and then adjusted upward for UPS 2nd Day or Next Day. The shipping charges for Continental U.S. deliveries will appear directly in your shopping cart so you will know the charges before placing the order. Some extremely large or heavy items (over 50 pounds) may require additional charges and may not be available for shipment outside the continental United States. Please call for availability and charges. Return Policy: If you are not delighted with any stock item, you may return it for a prompt exchange, credit or refund within 30 days of receiving your merchandise. Please repack your order, enclose the packing slip, insure the package and mail it to: Why.Not.Be.Products Internet Returns 3518 Fremont Ave N #175 Seattle, WA 98103 We'll refund or credit the value of the item and any taxes you were charged. Shipping charges are non-refundable. Please assist us by indicating the reason for your return or exchange on the back of your packing slip. Orders Outside the Continental U.S.: All orders received for shipment outside the Continental U.S. will require additional shipping and handling charges. Each customer will be contacted by email with the projected delivery costs. We must receive approval of these costs before processing the order. Corporate & Customer Service Contact Information: Customer Service/Wholesale Inquiries: sales@whynotbe.com All general correspondence: info@whynotbe.com Why.Not.Be.Products 3518 Fremont Ave N #175 Seattle, WA 98103 Phone: (206) 310-6237 Fax: (206) 374-8293 |
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| Discover the Essential and Amazing "Be Open" Bottle opener. A Best Lived life is a Deliberate one. For today, Why Not ... Be Open? |
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