Our Customer Service Commitment Everyone at Why.Not.Be.Products is committed to providing you with top-notch customer service. We are constantly striving to be the best at what we do. Let us know how we could improve your shopping experience. We always appreciate your feedback.
Guarantee The 100% Be Open Guarantee
All of our products come with a 1-year guarantee. If you are not happy with our service, product or price, let us know what you’d like and we’ll do everything we can to meet your request. We see far too many examples of bad customer service and strive to provide one of the best customer experiences ever. Let us know how we are doing and if there is anything else we can do to make you an even more satisfied customer.
If you are not delighted with any item, repack your order, enclose the packing slip, and mail it back to us within 1 year at:
4210 S. 122nd Street
Seattle, WA. 98168
We will offer you a prompt exchange, credit for other products or a refund (let us know which). Refunds and credits include the value of the item and any taxes you were charged. Shipping charges are non-refundable.
Please assist us by indicating the reason for your return on the back of the packing slip.
We provide free USPS shipping on all orders over $20 (Continental USA only).
All products are shipped within 2 business days for UPS orders and within 3 business days for U.S. Mail (with 2-5 day transit period).
We also provide domestic express shipping for an additional charge via UPS 2-day Air and Next Day Air. Click on your choice of shipping during the checkout process and you will see the exact shipping charge for Continental U.S. deliveries.
If an item is temporarily out of stock, we will quickly email you the anticipated delivery date.
If no one is available to receive the package, a subsequent attempt to deliver will usually be made. However, we encourage you to use a commercial business address to assure the fastest possible delivery time.
Some extremely large or heavy items (over 50 lbs.) may require additional charges.
Each customer will typically receive a UPS tracking code via email within 24 business hours of the time the order begins transit. This code can be used at www.ups.com to track an order's progress and see the projected delivery date.
Please note that USPS does not provide us with tracking numbers for First Class and Priority Mail. However, we will still send a confirmation email informing you when your order has been shipped.
Be Open bottle openers come packaged in a clear drawstring vinyl bag along with an instruction tag.
We deliver worldwide!
All orders received for shipment outside the Continental U.S. will require additional shipping and handling charges. Each customer will be contacted by email with the projected delivery costs. We must receive approval of these costs before processing the order. International orders are shipped Air Mail and usually take between 8-12 days.